Shipping & Handling:
All sale will be delivered to door within 7-10 business days to most major USA states upon order. However, exceptions may arise due to increment weather or other factors. Your delivery updates and order shipment status will be informed via e-mail once order is placed. Please note additional charges may apply for certain shipments with special requirements or upon request by customer.
Upon Receipt/Delivery of Product:
Please note upon delivery it is the customer’s responsibility to open, inspect and verify the product for the condition upon receipt/delivery. Orders may come in individual boxes or on a pallet. Please check for any apparent physical damages upon arrival, ensure the order shipped are correct and are not damaged during transit. All products leave our warehouse in perfect condition but if you notice torn or damaged boxes, or any signs of mishandled shipment, please take pictures and if the shipment requires physical signature upon delivery to note this damage by writing a detailed description of the damage on the Delivery Form presented to you by the trucking company/LTL Carrier driver for signature before signing. If the damage is severe, we recommend you refuse the shipment entirely.
For any damages or incorrect products, please contact Cortiça Garden within 2 business days at 1 800 755 2141 or by e-mail at order@corticagarden.com describing the nature of damages and copy of your Delivery Form. Cortiça Garden will not be held responsible for any complaints/claims made after 7days of receipt of product.
All Sales are Final – No Returns or Exchanges:
All Sales are final. No Sales can be returned for refund or exchange. Exceptions will be made only when it is proven to be manufacturer’s defect or wrong product was shipped in error. In such circumstances, please contact Cortica Garden immediately upon receipt of the product (within 7days) to request for return authorization and replacement of the order. Cortiça Garden will not be held responsible for returns without proper notification within 7days of receipt of product and for any returns or exchanges, please contact Cortiça Garden to make arrangements at 1 800 755 2141 or by e-mail anytime at order@corticagarden.com.
Installation & Installation Concerns:
Please review the installation instructions and maintenance guidelines before installation, planting and taking care of your Cortiça Garden planters. Cortiça Garden is not responsible for problems arising from improper installation, use or care of the Cortiça Carbonized Corkboard living wall system.
Please make sure to inspect all ordered items prior to installation and for any discrepancies or quality concerns, please contact Cortiça Garden within 7 days of receipt of order. If you feel any concern during installation about product and/or installation, do not install but contact Cortiça Garden for consultation on installation. Please note to inspect all material before installation. Installation and Use constitutes Acceptance.
Warranty:
There is a 1 year product warranty for product only. Cortica Garden is not responsible for problems arising from improper installation, maintenance or use and is not responsible for any installation work or parts.